Frequently Asked Questions
- Q.. Do you offer a
discounts for larger orders?
- A.. Unlike our previous
system, we will be offering "specials" to our regular customers.
If you are registered with us as a customer, you will receive emails
from time to time giving information on how to qualify for these
discounts and specials.
- Q..
Do you sell wholesale?
- A..
If you have your own registered business, contact us,
and supply your business details and your ABN and we will set up a
wholesale account for you.
- Q.. Do you ship and
sell internationally?
- A.. YES! We currently
sell mainly
within Australia, but will happily ship internationally. Our
postage calculator adjusts for international destinations.
- Q.. Do you process
backorders? What happens if I order
more beads than you have in stock?
- A.. We only ship any
beads that we have in stock. Any extras will be CANCELLED
from your order.
We DO NOT process backorders as many items are
one-off purchases and may not be available from the supplier in the
near future.
We will however attempt to source items for you.
- Q.. Do you have a
printed catalogue?
- A.. No, we do not
carry many standard
lines, and we order in small numbers only. As a result, a catalogue
becomes out of date very quickly and can cause disapointment.
- Q.. Do you have a
store-front?
- A.. No! Our sales are
made entirely via this website,and our auction site on eBay.
- Q.. I only want a
couple of the beads, will you sell in quantities that differ from your
packaged amounts?
- A.. YES! We can
sometimes make up custom lots for you but please ask about availability
and pricing first.
- Q.. Do you ship
C.O.D?
- A.. No!. We accept
payments in the form of :
Visa via PAYPAL or
Bank Deposit to my account. Details available during checkout process.
Money Orders or Cashier cheques ( no personal or company cheques
accepted).
Your order will be shipped AFTER receipt of the
payment.
- Q.. When do you post
orders?
- A.. We post after
receipt of your payment, We go to the Post Office most Tuesdays,
Wednesdays and Fridays.
- Q.. What is your
return policy?
- A.. If you are
unhappy or dissatisfied with your item, you can return it!
Items must be unused, and in their original portion and packaging.
Items returned within 14 days of receipt of the item will qualify for a
credit exchange or refund. (Shipping not included.)
You may apply the credit to exchange the item for other merchandise.
Returns over 14 days will have a 25% restocking fee deducted from the
credit.
No returns over 30 days.
- Q.. What is your
policy on Errors and Omissions.
- A.. We strive for
perfection, but in the real world, we can only do our best.
Mistakes do happen!!
Should there be incorrect data in any description field, an overlooked
discount or a calculation error, don't panic. (But PLEASE LET
US KNOW)
We will do what needs to be done to make sure the error is corrected in
a timely manner.
Please see our return and credit policy above on how to handle items
received erroneously.
If you receive an incorrect item, please return it and we'll ship out
the correct product.
- Q.. Do you accept
PayPal?
- A.. YES! We prefer payment via PayPal as it is fast and safe. We request that you try
to keep transactions over $20.00.
- Q.. How can I be
sure the colour I see on my screen is the actual colour of the bead
- A... When you see
beads on our site,
the color on the screen is affected by the settings of your monitor and
the type of web browser you are using.
If you need an exact color match please contact us for a sample of the
beads. (Postage at your expence, or can be combined with a current
purchase.)